Balalaika (バラライカ, Bararaika) is the boss of Hotel Moscow. Her real name is Sofiya Pavlovna, but that name is not used in her presence. She was brought up by her grandfather, the high-ranking military head of the USSR. Balalaika's father has presumably either been condemned by the USSR or fled the USSR. Balalaika is a tall, blonde haired blue eyed woman with scars across her face, neck, breasts, and leg. Her hair is very long, going down to the base of her spine, and done up in a huge ponytail. She is usually seen wearing a wine red skirt suit with black stockings and black high heels. Her nails are long, and painted pink. She also wears rose colored lipstick. She has a mole under her left eye. At times, she wears a Russian military coat draped off her shoulders.